Frequently asked questions.

When you book direct you pay less with no third party booking fees. You can book directly on our website.

Yes, we require all guests to sign a rental agreement. A link to the agreement can be found on the Book Now page.

Each property is different, but we try to keep it simple at all properties and limit the requests. Specific check-out instructions will be communicated.

1. Put all towels in the bathroom floors or bath-tubs.
2. Make sure decks and firepit areas are free of man made debris.
3. Load dirty dishes in the dishwasher and run a cycle.
4. Ensure trash is in bear proof trash cans outside.

Our minimum night stay varies with seasons. Typically 3 to 7 nights, depending on the season. But, if you have a request that doesn't fit our typical minimum please do not hesitate to reach out to see if we have flexibility for your stay.

We are located in Sevierville, Tennessee just a short drive to all of the local attractions.

Check-in is 4 pm on the day of arrival. Check-out is 10 am on the day of departure.

You won't need to go anywhere to pick up or drop off keys. Approximately 7 days prior to your check in you will receive your personal keyless entry code. Just arrive at the cabin and use the code provided which will be active for the duration of your stay. If you need help with access or information at any time, don't hesitate to press the Ring video doorbell. Someone will be available to assist you.

Details will be sent to your email a week prior to your check-in date.

This depends on the property; however, both have adequate parking for the number of allowed guests. Reach out for specifics of the property you are considering.

Yes, our home has high-speed wireless internet and cable throughout the home. All living rooms and bedrooms have 4K TVs with streaming services such as Netflix included.

No. Due to allergies with guests and ourselves we are unable to accommodate animals. Any animals brought to the property will result in an immediate termination of the agreement, with no refund.

• The rental agreement must be signed and returned within 24 hours of booking.
• No more guests than allowed per the particular property.
• Must be at least 25 years old to rent.
• No smoking of any kind inside the cabin.
• No animals allowed.
• Parties will not be tolerated and will result in eviction.
• Follow all check-out instructions.

We understand things happen. You have damage insurance, so please let us know immediately if anything is broken so we can fix it before the next guests arrive.

Payment & Fees

We require 50% down upon booking and the remaining balance is due 60 days before arrival.

Security Deposit: A $500 hold will be placed on your credit card 1 day prior to arrival and released within 7 days after departure if no damage occurs.

Cancellations before 60 days of arrival receive a refund less the administrative fee. Cancellations within 60 days are non-refundable.

Yes. All bedding, bathroom, and kitchen towels are provided.

Yes, depending on the property. Please ask for details on the property you are considering.

There is NO smoking inside the cabin. A minimum $500 fine will be charged if smoke odor removal is required.

Yes, we have exterior-facing security cameras for guest and property safety.

We collect and use your personal data only for the purposes of managing your reservations, communicating with you about your stay, processing payments, and complying with legal obligations. All handling of personal informaiton follows OwnerRez's privacy and security practices, and Flying Pig Vacations internal policies. All storage of personal data is on OwnerRez's servers